Q: When will my order arrive?
Orders are delivered within 5โ12 business days. Once your order has been shipped, you will receive an email with the tracking number. If you do not receive an email, please contact us at info@rachdiflair.com.
Q: Can I return items?
Yes! Returns are possible within 14 days for unused items in their original packaging. Contact us at info@rachdiflair.com to initiate the return. Some items, such as hygiene or personalized products, are excluded.
Q: What happens if my order arrives damaged?
If an item is defective or damaged, please send an email to info@rachdiflair.com. We will review the case and find a solution as quickly as possible.
Q: How can I track my order?
After shipment, you will receive an email with your tracking number. You can use it to check the status of your delivery at any time.
Q: Do I have to pay extra taxes?
No, all taxes are included in the price. There are no additional costs.
Q: Are returns free?
The customer bears the costs for returns. For orders within Germany over โฌ150, we provide a return label.